Unfortunately many slots are wasted due to patients not turning up for their appointments. The screenshot on the right is from a clinic in the last month - you can see that out of 8 patient appointments, 5 did not attend (DNA) and the three who did turn up were 29 minutes, 38 minutes and 1 hour 55 minutes late.

We will shortly be trialling a new text message reminder service for clinics, in place of the Trust system, sending two reminders: one on the previous working day, and 1 week before.

We will also be trialling the use of text messaging for other things, like reminding people to return their CGM monitors or oximetry machines.

A key thing about the messages is that (mainly to satisfy the new GDPR requirements) you can't reply to the messages - please see this page for information about how to get in touch.